Making A Payment

The MetroGuard Main page appears, as follows:



Enter the Claim ID and Phone Number (located in the right pane of the screen) to process the claim.



Once the number is entered, click the Go button.

If the Claim ID and Phone Number are both recognized by the MetroGuard system, continue with the Verification page. Otherwise you will see the following error message displayed, indicating that the system does not recognize the information you have given:



Click OK to close the Error Message window. At the MetroGuard Main screen, re-enter another (valid) Claim ID and Phone Number as follows:



Click Go to submit this information to the MetroGuard system.

The Verification page is displayed when the Claim ID and Phone Number are recognized.



Carefully review the information in the Verification page. If everything is alright, then click the Confirm Claim button to continue.

The Payment page is then displayed.



Notice that all of the customer’s information is listed in the left pane:

* Customer Name

* Phone Number

* Claim ID Number

* Shipping Name

* Shipping Address

* Shipping City, State, Zip Code

* Replacement Make Information (see Accessories)

* Replacement Model Information (see Accessories)

* Replacement Color Information (see Accessories)

Notice that all of the payment-related fields are displayed in the right pane:

* Payment Amount (with View Details link)

* Convenience Fee

* Total to Collect

* Payment Method

* Amount Received

* Change Due

To view the available View Details Pop-Up window that summarizes the Total Amount to Collect, click on the View Details link just beneath the Payment Amount field.  The Qpay system displays this window as follows:



Verify that the information in this window is accurate, and then click on the Close button to return to the Payments page. To print the information in this window, click on Print or Print with POS (Point of Sale) as needed.

At the Payments page, complete the following fields.

1. Payment Method - click on the button of the drop-down box to see all the available choices for the Payment Method.

2. Amount Received – enter the amount you have received from the customer in the payment form specified in the Payment Method field.

Note: Press Tab to see the Change Due amount you must give to the customer.

Review all information you have entered in the fields listed in the previous step and click the Make Payment button to process the payment.



Note: If you click the Make Payment button without correctly entering information in the Payment Method or Amount Received field(s), an appropriate error message is displayed informing you of your error.  Make necessary corrections before clicking Make Payment again. Remember that you can only complete the Amount Received field when your user settings and preferences allow for you to enter data into this field.

Note: If you click the Make Payment button and there is already, in the system, another equal and uncancelled payment with the same field values (specifically, Payment Method and Amount Received), then the system displays the following error window (see next page). Click Close to return to the Payments page and enter non-duplicate information.



If you have set up your user preferences to require user and password confirmation as the Make Payment button is clicked, the browser displays a pop-up window asking you to enter your password so that the payment may be processed, as follows:



Enter your user password and click the Make Payment button.

Your browser shows the Transaction Confirmation screen.

Note: The system displays the following warning message if additional security options have been selected in User Preferences.



Click Make Payment to continue ahead with the payment process.

The Transaction Confirmation screen is then displayed.